Responsible Gaming at
qa9999 — Play Smart, Stay Safe

1 Our Commitment to Responsible Gaming

At qa9999, we believe that online gaming should be a source of entertainment and enjoyment — never a cause of financial hardship, emotional distress, or family breakdown. Our responsible gaming programme is built on this belief and reflects our genuine commitment to the wellbeing of every player who chooses to use our platform in Bangladesh.

We take our duty of care seriously. qa9999 has implemented a comprehensive set of player protection measures that give you meaningful control over your gaming activity. Whether you want to set a spending limit, take a short break from the platform, or permanently close your account, our tools are available to you at no cost and without any barriers.

qa9999 operates strictly as an adults-only platform. All players must be at least 18 years of age to register an account and access our casino games, slots, cricket betting, or any other product on the platform. We use identity verification procedures to enforce this requirement and to prevent underage access.

Our responsible gaming standards apply to all products on the qa9999 platform — including live casino, Aviator, Rise of Apollo, cricket betting, slots, and all other games offered by our partner studios. There are no exceptions. If you feel that our responsible gaming tools are not sufficient for your situation, please contact our support team immediately at [email protected] and we will assist you in finding the right solution.

2 Age Restriction & Verification

qa9999 enforces a strict minimum age requirement of 18 years for all players. This is a non-negotiable condition of account registration and continued platform access. Players who are found to be under the age of 18 will have their accounts immediately suspended and any funds held will be returned after deducting any winnings derived from underage play.

Age verification process: All qa9999 accounts are subject to Know Your Customer (KYC) verification. As part of this process, you may be asked to submit a copy of a government-issued identity document — such as a Bangladesh National ID card, passport, or birth certificate — confirming your date of birth. Accounts that fail to complete age verification within the required timeframe will be suspended pending receipt of the necessary documentation.

Protecting minors: qa9999 strongly encourages all adult players who share a household with children or young people to ensure that their qa9999 login credentials are never accessible to those minors. Use a strong, unique password for your qa9999 account and never share your login details with anyone under the age of 18. If you believe a minor has accessed your qa9999 account, contact our support team immediately.

If you are unsure whether a young person in your household can access qa9999, we recommend reviewing your device's browser history and installing an internet filtering solution. Several reputable parental control tools are available for Android and iOS devices commonly used across Bangladesh, including built-in screen time management features on most modern smartphones.

3 Self-Exclusion

Self-exclusion is one of the most powerful tools available to players who feel that their gambling is getting out of control. When you self-exclude from qa9999, your account is suspended for the duration you choose, and you will be unable to log in, make deposits, or place bets during this period. All pending bonus offers are cancelled and you will be removed from marketing communications for the duration of the exclusion.

qa9999 offers two forms of self-exclusion:

• Temporary self-exclusion: Available for periods of 1 month, 3 months, 6 months, or 12 months. At the end of the exclusion period, you may contact our support team to discuss reopening your account. We encourage you to take time to reflect before doing so.
• Permanent self-exclusion: A permanent closure of your qa9999 account with no option for reinstatement. This is recommended for players who feel they cannot safely return to gambling on the platform. Once a permanent self-exclusion is applied, it cannot be reversed.

To request self-exclusion, email us at [email protected] with the subject line "Self-Exclusion Request" and specify the type and duration of exclusion you require. Your request will be actioned within 24 hours of receipt.

We strongly recommend that players who self-exclude from qa9999 also consider self-excluding from other online gambling platforms they may use. This ensures that the break from gambling is as effective as possible in addressing any concerns about your gaming behaviour.

4 Deposit & Spending Limits

Setting a deposit limit is one of the simplest and most effective ways to keep your qa9999 gaming within a budget that is comfortable for you. qa9999 allows players to set personalised deposit limits on a daily, weekly, or monthly basis. Once a limit is set, the system will automatically decline any deposit that would cause you to exceed that limit within the chosen period.

How deposit limits work: You may request a deposit limit at any time by contacting our support team. When you set or reduce a deposit limit, the new limit takes effect immediately. When you increase a deposit limit, a mandatory 7-day cooling-off period applies before the increase takes effect — this gives you time to reconsider the decision.

• Daily deposit limit: Caps the total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: Caps the total amount you can deposit within any rolling 7-day period.
• Monthly deposit limit: Caps the total amount you can deposit within any rolling 30-day period.

Deposit limits apply across all payment methods simultaneously. If you have set a daily deposit limit of ৳5,000, this cap applies whether you deposit via bKash, Nagad, Rocket, or any other method — the aggregate across all methods cannot exceed ৳5,000 in a single day.

In addition to deposit limits, qa9999 provides loss limit functionality upon request. A loss limit caps the amount you can lose within a given period, regardless of how many deposits you make. This provides an additional layer of protection beyond the deposit limit alone. Contact [email protected] to set up a loss limit on your account.

5 Time-Out & Cool-Off Features

Sometimes all a player needs is a short, structured break from gaming — not a full self-exclusion, but enough distance to reset and return to playing with a healthier mindset. qa9999's time-out feature is designed for exactly this purpose.

A time-out temporarily suspends your qa9999 account for a period you choose. During a time-out, you cannot log in, make deposits, or place bets. Existing account balances are preserved and will be available when the time-out ends.

The following time-out durations are available:

• 24-hour time-out: A brief cooling-off period for players who feel they have been playing too intensively in a single session.
• 7-day time-out: A one-week break recommended for players who want to step back and reassess their gaming habits.
• 30-day time-out: A month-long suspension for players who need more significant distance from the platform.

To activate a time-out, email [email protected] with the subject line "Time-Out Request" and specify the duration. The time-out will be applied to your account within 24 hours of your request.

qa9999 also encourages players to set natural session boundaries for themselves, regardless of whether a formal time-out is in place. Consider setting a timer on your phone when you begin a gaming session, and commit to stopping when it goes off. Taking regular breaks during sessions helps maintain perspective and prevents the kind of extended, impulsive play that can lead to problem gambling behaviour.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. Many players who develop problematic relationships with gambling initially believe they are in control, but over time find that gaming is consuming an increasing proportion of their time, money, and mental energy. Recognising the warning signs early is the most effective way to prevent serious harm.

The following are widely recognised indicators that gambling may be becoming a problem. If you identify with several of these signs, we strongly encourage you to use qa9999's self-exclusion tool and to seek support from a professional organisation.

If you answered "yes" to two or more of these questions, it may indicate that gambling is having a negative impact on your life. This does not mean you have an addiction, but it does suggest that taking a break and seeking support would be a positive step. qa9999's self-exclusion and time-out tools are available immediately — please use them.

7 Support Resources

qa9999 encourages players who are concerned about their gambling behaviour to seek professional support. Talking to a trained counsellor or support specialist can make a significant difference in understanding and managing problem gambling. The following types of support are available to players in Bangladesh.

Mental health and counselling services: Bangladesh has a growing network of mental health professionals and counselling services that address behavioural issues including problem gambling. Speak to your doctor or a licensed counsellor if you feel that gambling is affecting your mental health or daily functioning.

Family and community support: In many cases, the people closest to a problem gambler — family members, close friends, community leaders — are the first to notice changes in behaviour. If someone you care about shows signs of problem gambling, encourage open and non-judgmental conversation and support them in seeking professional help.

Financial counselling: If gambling has led to financial difficulties, speaking with a financial counsellor or advisor can help you develop a practical plan for managing debt and rebuilding your finances. Several banks in Bangladesh — including BRAC Bank, City Bank, and Dutch-Bangla Bank — offer financial wellness advisory services.

Self-help resources: Many players find that keeping a gambling diary — recording when they play, how much they spend, how they feel before and after sessions — helps them gain insight into patterns in their behaviour that they may not have noticed before. This kind of structured self-reflection is a recognised first step in addressing problem gambling.

qa9999 also recommends the following practical self-management strategies for players who want to maintain a healthy relationship with gaming:

• Always decide on your budget before you start playing — never gamble with money you cannot afford to lose.
• Treat gambling as entertainment, the same way you would treat a cinema ticket or a restaurant meal — a fixed leisure expense, not an investment.
• Avoid gambling when you are feeling stressed, upset, tired, or under the influence of alcohol.
• Balance your gaming time with other hobbies and social activities — cricket, football, spending time with family in Dhaka, Chittagong, or wherever you are based across Bangladesh.
• Never gamble to escape problems or negative emotions. If you find yourself doing this, step away from the platform and address the underlying issue directly.
• Take regular breaks during gaming sessions and never play for extended periods without stopping.

8 Contact Our Support Team

Our responsible gaming support team is available 24 hours a day, 7 days a week to assist any qa9999 player who has concerns about their gambling behaviour or who wishes to use any of the player protection tools described on this page.

All responsible gaming enquiries are handled with complete confidentiality. Our support staff are trained to respond with empathy and without judgement. We are here to help, not to question your decision to take a break or seek support.

When contacting our support team about a responsible gaming matter, please include your registered qa9999 username and the specific tool or action you are requesting. This helps us process your request as quickly as possible. You do not need to provide detailed reasons for your request — we will action it without requiring justification.

If you are contacting us on behalf of a family member or someone close to you who you believe may have a gambling problem, our support team can advise you on the options available and how to approach the conversation in a constructive way. We understand that problem gambling affects not just the individual but their entire family and social network.